Refund and Cancellation Policy

This Refund Policy only applies to subscription charges collected by us for customer provided by Motherson Invenzen xLab Technology a division of samvardhana motherson international limited. All Refunds will be governed by applicable relevant laws of the India and of the country where the customer are being rendered.
It is important that customer read this Refund Policy carefully. Customer should familiarize with the terms of this Refund Policy, prior to purchasing any customer from Motherson Invenzen xLab Technology a division of samvardhana motherson international limited.

General Refund Conditions

  1. This Refund Policy is subject to change by us and in the event of any amendments, we shall make a suitable announcement on the Website. The changes will apply after we have given notice. If customer do not wish to accept the revised policy, customer should not continue to use the customer. If customer continue to use the customer after the date on which the change comes into effect, customer use of the customer indicates customer agreement to be bound by the new refund policy.
  2. The subscription charges shall be refundable only if customer have paid. Customer may request a refund in accordance with the Refund Eligibility Criteria.
  3. All the charges will form part of the terms of use of the service and will be available to customer to confirm at the time of making payment for the service.
  4. The service fee can be refunded if the customer requests such a refund prior to availing the service, i.e., acceptance and processing of the subscription renewal.
  5. The service shall be deemed to be actually delivered in full upon completion of subscription renewal activity.
  6. To apply for a refund, customer must properly and fully complete and submit a Refund Request. All refund requests should be submitted to Motherson Invenzen xLab Technology a division of samvardhana Motherson international Limited by Customer either through an email.
  7. By sending mail for refund, the payment of a refund is not guaranteed. The refund will only be approved or rejected by us after verification basis the refund eligibility criteria.
  8. Any transaction charges or loss due to exchange rate fluctuation which arise upon processing a refund of Service Fees shall be borne solely by customer. Transaction Charges will be deducted from the final amount to be refunded. Loss due to bank charges and difference in exchange rate will be borne by customer and Motherson Invenzen xLab Technology a division of samvardhana Motherson international Limited is not liable to pay any interest on this amount.
  9. Company will not proceed for refund in case payable amount becomes zero or less after adjusting the recoverable amount from customer on account of bank charges, exchange rate gap, deductions by payment gateway and other charges related to transaction amount collection and refund of transaction amount.

Refund Eligibility Criteria

A- All requests for refunds or cancellation of a Service(s) will only be accepted where:

  1. Where customer has evidence to believe that he has been charged more than once for the same service.
  2. Circumstances where customer has started to purchase a service but been notified by us that it has been cancelled/rejected/withdrawn before completion of service purchase process.
  3. Excess payment by customer due to system error at either side.
  4. Customer has lodged refund requested within 3 days of events occurring date as given above in 1-3.

B- Requests for refunds or cancellation of a Service(s) will not be accepted where:

  1. Once subscription is renewed or partially used, subscription customer can’t be cancelled and no refund request will be accepted in such cases
  2. If customer decides not to proceed with the customer provided by Motherson Invenzen xLab Technology a division of samvardhana Motherson international Limited
  3. If customer is unable to avail customer due to change in law of his local country.
  4. Due to any other reason which is not covered in eligibility criteria as given in “A” above.
  5. Customer will have no recourse to a refund of the Service Fees if we suspect that customer has, or is, engaged in, or has in any way been involved in, fraudulent or illegal activity on the Website.

Refund Processing Timeline:

  1. Within five (5) working days of receipt of the Refund Request, company will contact customer to request for any further information (if required) and customer will provide such information as soon as reasonably practicable. However, in any case not later than seven (7) working days following such request.
  2. Within seven (7) working days following the receipt of any additional information requested by Us (or where no further information is requested, five (5) working days from receipt of refund request), We shall notify the customer by e-mail of the decision whether customer is eligible for a refund or not.
  3. Refunds of charges will be processed within fifteen (15) working days from the date of notifying to customer of the decision.

Receiving Customer Refund

Refunds will be processed by the same method as payment was made for the Customer. For example, if payment was made via use of credit or debit card, refund will also be done via the same credit/debit card. If Motherson Invenzen xLab Technology a division of samvardhana Motherson international Limited is unable to process refund by the same mode in which payment has been made, in such case Motherson Invenzen xLab Technology a division of samvardhana Motherson international Limited will notify customer, of an alternate mode of payment for processing such refund. In case of payments by debit/credit card, the exact date by which refund amount will be credited in the account of the customer’s bank card shall depend on the bank card issuer but not more than Thirty (30) calendar days.

Chargebacks

We expect customers to contact us via email to resolve any problem or issue related to customer application and payment, before customer make any chargeback request to customer’s bank. This Section does not affect any rights which customer may have against the issuer of a debit or credit card. We will investigate any chargeback requests made by customer and in response will inform customer’s issuing bank whether any customer have been cancelled.